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Warranty
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Warranties and Protection Plans
E.A.R., Inc., knows how valuable your hearing is, and also your peace of mind. This is why we have one of the best warranty programs in the industry and want you to enjoy your new purchase for years to come. As a result, we offer affordable ways to keep your unit(s) running well throughout their lifetime.
Your new E.A.R., Inc., hearing protection unit(s) are warranted against defects in materials and workmanship from the date of manufacturer's invoice.
All non-programmable custom-fit units carry a 24 month warranty. All programmable custom-fit units carry a 36 month warranty. The Mini-Canal™, Quick-Fit™, SHS™ and other electronic series units are warranted for 1 year (U.S.) or 2 year (Europe). During the warranty period, we will repair the hearing protection should it prove to be defective in materials or workmanship. If the hearing protection cannot be repaired, it will be replaced with a comparable hearing protector. The warranty period is not extended when we repair or replace a warranted component within the warranty period.
This warranty does not cover accessories, including ear molds, tubing, cords, and batteries. Appearance changes due to normal wear and tear are not considered defects. Damage due to accidents, abuse, misuse, or neglect is excluded from this warranty (includes initial trial periods).
Tampering and attempted repairs by unauthorized personnel voids warranty coverage. Instruments with missing or altered serial numbers are excluded from this warranty. This warranty does not include a promise of specific hearing improvement.
This warranty is exclusive, and is in lieu of all other warranties, express or implied, including but not limited to, the implied warranties of merchantability or fitness for a particular purpose.
We want you to enjoy your units for as long as you can, and to maximize this effort we extend a One Year Fit Warranty to your custom-fit electronic earplugs. This means that within your first year of use, if for any reason you develop a fit issue, we will remake the shell at no charge. All we ask is for a new impression to be taken by a local audiologist, or your nearest E.A.R. provider, and sent to us for a remake.
This warranty only applies for the first year of ownership and will not be applicable to extended warranty or loss protection plans.
The above warranty periods only apply to items sold through E.A.R., Inc., or its respective provider network. Warranties through retail accounts are stated within packaging and may different from the above stated time periods.
E.A.R., Inc., extends a "Loss Protection Plan" towards all electronic units within the first year of ownership. This plan covers you if your item is lost or stolen by replacing them with an identical unit. If the lost or stolen unit(s) are recovered and are sent in for repair, they will be returned as "unserviceable" or destroyed and recorded into our system as "recovered and considered lost" merchandise.
Cost:
Custom-fit Unit(s) - $250.00 deductable/unit
Mini-Canal™ Unit(s) - $250.00 deductable/unit
Quick-Fit™ Unit(s) - $250.00 deductable/unit
SHS™ Unit(s) - $250.00 deductable/unit
E.A.R., Inc., also offers an extended warranty plan to insure your units additional service without the headaches beyond the manufacturers expired warranty date. This plan keeps your units up to date and covers you for any repair work necessary.
Cost:
Non-Programmable Unit(s) (under 5 years old) - $160.00/unit (1 year extension only)
Non-Programmable Unit(s) (over 5 years old) - $190.00/unit (6 month extension only)
Programmable Unit (under 5 years old) - $190.00/unit (1 year extension only)
Programmable Unit (over 5 years old) - $220.00/unit (6 months extension only)
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